At Bharat4u Technology, we are committed to providing our clients with reliable payout and money transfer services, along with APIs to facilitate seamless integration. We value transparency and strive to maintain clear policies regarding refunds for API costs, setup charges, and transaction fees. Please read this Refund Policy carefully to understand your rights and obligations.
1. API Cost Refund Policy
a. Non-refundable Fees:
The API integration cost is a one-time charge for enabling access to our systems and services. Once the API setup process has begun, the associated costs are non-refundable.
b. Exceptional Cases:Refunds may be considered only in cases where there is a documented failure on Bharat4u Technology s part to deliver API access within the agreed-upon time frame, provided the client has met all prerequisites for setup.
The setup fees cover the cost of technical configuration, onboarding, and initial system customization. These costs are non-refundable once the setup process has been initiated.
Refund EligibilityRefunds for setup fees may only be issued if Bharat4u Technology fails to initiate the setup process within 03 business days of payment and submission of all required documentation by the client.
Transaction charges for successful money transfers or payouts are non-refundable under any circumstances. These charges are directly tied to processing costs incurred by Bharat4u Technology.
Failed Transactions:If a transaction fails due to a technical error or system issue attributable to Bharat4u Technology, the transaction charges will be refunded to the clients account within 2 business days.
Client-side Errors:Refunds for transaction charges are not applicable in cases where the failure is due to incorrect information provided by the client, insufficient funds, or user error.
All refund requests must be submitted in writing to care@bharat4utech.com within 05 business days of the incident.
Documentation:Clients must provide all relevant documentation, including payment receipts, transaction IDs, and a clear explanation of the issue to facilitate the refund process.
Processing Time:Approved refunds will be processed within 7-10 business days from the date of approval.
If a client disputes any charges or fees, Bharat4u Technology will review the case on an individual basis. Disputes must be raised within 30 days of the transaction date. Please contact our customer service team at disputes@bharat4u.com for assistance.
Email: care@bharat4utech.com
Phone: +91-9992991849
Office Address: Bharat4u Technology, Nakashipara,Bethuadahari, Nadia West Bengal 741126